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FAQ Hospital


1. Why have your company selected particular hospitals in Mumbai and other cities?
2. How are appointments available?
3. What is the procedure for admission?
4. Do I have to pay any amount as advance to get admission?
5. What is the mode of payment acceptable?
6. Once reservation of bed/operation theatre is confirmed what time do report on the date of admission?
7. What is the actual mode of admission?
8. Are there any other financial formalities to be completed before surgery?
9. After Admission can the patient be transferred to lower class?
10. After Admission can a patient be transferred to higher class?<
11. Do you provide Ambulance services?
12. What are the visiting hours?
13. How many attendant passes are issued?
14. What is the timing for discharge?
15. What is the procedure for final settlement?
16. How can I know my billing status or the amount I am required to pay?
17. Do you accept accident/emergency cases?
18. What is "Day care"?
19. What are the procedures done in a day Care?
20. After booking for operation Theatre, can I make a cancellation?
21. After cancellation of operation theatre can we get the refund off deposit paid?
22.After discharge, how do I make an appointment for consultation?

Q. Why have your company selected particular hospitals in Mumbai and other cities?
A. The care and expertise of our selected hospitals is known in India and around the world. The in house availability of every faculty doctors on call and diagnostic services. The reputation and thoroughness and their team practice which lets people get all the opinions, tests and treatments they need in one place, in a coordinated way.

Q. How are appointments available?
A. Appointment availability depends on the nature and urgency of the problem. Priority is given on the basis of medical needs. Company management will do it for their clients.

Q. What is the procedure for admission?
A. Admission could be either through the OPD, directly through emergency or Pay and get admitted. A registration no is given by hospital and will remain the same for every visit to that hospital.

Q. Do I have to pay any amount as advance to get admission?
A. Yes, Case wise deposit is to be paid at the time of admission.

Q. What is the mode of payment acceptable?
A. Payments are accepted by cash or credit card.

Q. Once reservation of bed/operation theatre is confirmed what time do report on the date of admission?
A. You will be informed about your reporting time on the day your reservation is conformed and hospital telephone no will be given to you by our company and our company executives will inform you and your family in time.

Q. What is the actual mode of admission?
A. After telephonic confirmation of your bed, you may bring the patient along with the doctor's note & reservation deposit receipt.

Q. Are there any other financial formalities to be completed before surgery?
A. Yes, before your surgery you are requested to pay surgery deposit as specified by concerned hospitals, according to your operation category. (Every surgery has different rates.)

Q. After Admission can the patient be transferred to lower class?
A. Yes, subject to the availability of bed and payment of all outstanding. But rules vary from hospital to hospital. Please Note.

Q. After admission, can a patient be transferred to higher class?
A. Transfer to higher class is subject to availability of bed. All charges shall be billed for higher class retrospectively.

Q. Do you provide Ambulance services?
A. Yes, every hospital has ambulance facility. There are many private Ambulance services

Q. What are the visiting hours?
A. Every hospital visiting times varies. But usually it is from 4.00 PM to 7.00 PM and ICU timing are 5.00 PM to 7.00 PM in most of the hospitals.

Q. How many attendant passes are issued?
A. One attendant pass is issued per patient. For Suits/Deluxe, one additional pass is allowed.

Q. What is the timing for discharge?
A. Check out time is 12:00 noon in most of the specialty hospitals.

Q. What is the procedure for final settlement?
A. You will receive a comprehensive bill, with all charges included. Prompt clearance of interim bills will help facilitate your discharge. Your admission deposit will be adjusted only against your final bill at the time of discharge. All in between payment receipts are to be preserved properly for final bill adjustment.

Q. How can I know my billing status or the amount I am required to pay?
A. Your accompanying person will contact the billing office.

Q. Do you accept accident/emergency cases?
A. Yes, As per the new supreme courts judgement this year, it is compulsory on humanitarian ground that every accident patient should be admitted immediately and treatment should be started without any payments or relatives signature if not available at that time

Q. What is "Day care"?
A. Day care caters to patients undergoing surgeries/procedures that do not require overnight stay in the hospital.

Q. What are the procedures done in a day Care?
A. Most minor, intermediate, major procedure can be performed in day care.
A. Yes, if authorized by your consultant / surgeon.

Q. After cancellation of operation theatre can we get the refund off deposit paid?
A. The deposit is refunded only if the cancellation is being done on genuine medical grounds and has to be certified and recommended for refund by your surgeon.

Q. After discharge, how do I make an appointment for consultation?
A. At the time of discharge, Consultation date or period will be mentioned on your hospital discharge card, and the nurse on duty will intimates you and your accompanying person or your tour organizer executive about the appointment with consultant and the patient is advised to follow up.
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