Disclaimer Policy


The information provided on the website is for informational and/or educational purposes only.

We would like to be very clear that Sapphire SEHA is a Health Care Facilitator, and, by no means, it should be understood as Hospital, Diagnostic centres or any medical related treating facilities. Sapphire SEHA functions as an facilitator for patient from outside India to have quality treatment in India, and for that Sapphire SEHA provides information on the best treatment and doctors available in India, as per the best of the knowledge and belief of its employees. The information provided to the patients is also dependent on the budget of the patient.

The company is not responsible and liable in any form if

  • You have not read all terms and conditions, services and details mentioned in the web site and any correspondence between us.
  • Sapphire SEHA works only as co-ordinator between Patient and Doctors / Patient and hospitals / Patient and diagnostic centres / Patient and hotels. This company does not own any Hospital, Diagnostic centres or any medical related treating facilities, and all the medical services provided by the mentioned hospital is wholly their part of business. Hence we cannot be held responsible or liable for any failure, default, delay or any improper service, and the company will also not be responsible for any accident, discomfort, death, loss or any damage of any kind to the patient.
  • Hospital / treating institute / Diagnostic centre & doctors will be wholly responsible for any negligence, wrong diagnosis, and error of any kind, default, delay or any improper service
  • The information provided in our web sites is of general information of medicine & medical treatment for those to know the facilities and procedures of treatment in India. We do not guaranty for this to be accurate & complete. We are not responsible for any action resulting from this information. The information in this web site should not be taken as medical advice or recommendation. Only direct consultation with your physician or Surgeon on your side can determine your health problem and the best treatment you require.
  • You have given us wrong / incomplete information or information with any sort of errors and omissions / mistakes / negligence in your correspondence.
  • You failed to follow Dos and Don’ts or instructions of the company mentioned in our web site or in our correspondence with you.
  • You personalised your relationship with any of our company's associates or any person coming into contact during your medical tour.
  • You take water, food, or any eatables not recommended by our executive.
  • You don't follow schedules designed by the company.
  • Any policy of the government is effecting adversely on medical tourism.
  • Natural calamity and situation beyond our control occurs
  • While we take all efforts to update the content on the website, we cannot guarantee that the content is latest and up to date, does not contain any inaccuracy or typographical errors

The User agrees to use the services provided by this Website, its affiliates, consultants and contracted companies, for lawful purposes only. The User agrees not to violate any laws, third party rights or our policies. International users agree to comply with all local laws regarding online conduct.

Disclaimer II (Organ Transplants)

In case of Organ Transplant, we would like to be very clear that we do not facilitate for arranging a donor.

As per the rules of our country, only a relative who is compatible can donate a kidney to the patient. Among the relatives, there is a category called the near relatives which as parents, siblings, children and spouse. People in this category can donate the kidney if they are medically compatible without the permission of the Government of India. Any other relative not belonging to this category in addition to being medically suitable, the permission from the respective Government needs to be taken if it is case of foreign nationals.

All the cases as per the papers submitted by the patient and his relatives are submitted to the Screening Committee by the hospital and the approval of the Committee is mandatory for the Transplant to take place.

We by no means should be understood as facilitator for approvals. Our scope of service in such cases may at best be limited to let a patient and his relatives know about the requirement of documents for approval of transplant. All these requisites are also available at the desk of the hospitals.

Disclaimer III (Costing & Paments)

PAYMENTS: The rates quoted by the hospitals or by us to the patients are indicative only and may vary from the actual cost depending on the treatment required and actual condition of the patient or Overstay in ICU/ Ward than that mentioned in the quoted price.

The cost of the treatment is a subject dealt by concerned hospitals and the patient. Our scope of service is to facilitate patient for treatment and make him understand about the overall logistics and help him in getting treatment. We cannot be held responsible for adhering to the quotation given to the patient. The price quoted to the patient is only for a particular treatment including the number of days of stay in ICU/ Room and anything apart and extra from that can be charged extra by the hospital and patient has to pay for that.


This Agreement shall be terminated at after 30 days of the date the patient has entered into the Agreement. However, in case of a breach of the terms of this Agreement or any violation of prevailing laws by the Patient would automatically entitle the Website/Sapphire SEHA to terminate the Agreement instantly, without any notice.

Governing Law & Jurisdiction

The provisions of this Agreement shall be governed by and construed in accordance with Indian law. The rights and obligations of the Parties under, or any and all disputes arising out of this Agreement, shall be subject to the exclusive jurisdiction of the courts located at the city of Chennai, Tamil Nadu, India. The User/Patient gives consent to the exclusive jurisdiction of Chennai, Tamil Nadu, India.